FAQs

All your questions answered

Please read the FAQs below. If you can’t find the answer you are looking for, our email is at the bottom of the page!

Shipping and Delivery

What is pre-order?

Waiting is hard! Due to demand, we can completely sell out before our next round of stock reaches our fulfilment centre. If this happens, we will put the supplements in process up for pre-order before they’ve arrived. We track when our stock is due to arrive. Unless there is a supply problem outside our control, all orders will then be shipped out to our customers on that date. This allows our customers to reserve their supplements and be first in when they are restocked.Pre-order times are subject to change based on supply chain but you will be updated.

How does shipping and delivery work?

Yay! Now you’ve made an order and you’re on your way to great gut health, now what?

Please allow up to 48 hours for our team to pick and pack your order.

All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time. Once packed, allow 2-8 business days in the USA where our stock is, or 10-14 days international.

As soon as your order is sent you will receive a shipping confirmation email from us.

*Please note: all shipping timeframes are from the advertised date of dispatch.

How much do I pay for shipping?

Standard and international shipping is free on all orders over $150USD.

For orders under $150USD standard shipping is $9.99 for USA and $14.99 for all other countries.

Shipping options are available at check out. These include Express Shipping so you can get your order even FASTER!

How do I track my order?

Yay, time to celebrate – it’s on its way!

We will send you a shipping confirmation email which will have a ‘Track Order’ button site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet?

Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although our carrier quote us 2-8 business days in the USA or 10-14 business days international sometimes things happen.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation.

*Please note: While we understand delays are frustrating, we are required to work within our carriers processes. If 20 days has passed we will investigate on your behalf to try and resolve any issues ASAP.

Can I change my shipping address? We can absolutely help change this for you!

The Potential We can absolutely help change this for you!Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

What about shipping internationally?

We can ship to nearly every country.

Are there any customs/import fees?

FixBIOME’s instructions to our carriers is, where possible, to include all shipping costs in shipping, and there are usually no fees to pay.However we do not cover personal import fees imposed at the boarder in local countries. This is the responsibility of the individual. We sell globally and advise all customers to check their local import laws. This is outside the control of FixBIOME.

Where will my order be sent from after a restock?

FixBIOME usually ships from Australia and the USA to make sure no matter where you are in the world we can get your package to you.

After a restock if you’re on our waitlist and shop the day of, all items will be shipped from the USA until we restock our Australian wharehouses.

You will receive free complementary international shipping on us.

Standard international shipping times apply unless express is purchased at checkout.

Parcel missing despite successful delivery to your provided addressIf you provide an unsecure address for delivery and do not purchase insurance at checkout and the courier shows package delivered with photo evidence - you will be responsible for your replacement.

Pricing

What currency are prices in?

Prices are displayed in your local currency anywhere you are in the world.

Returns

Change of mind returns

Due to health regulations, unfortunately we cannot accept the return of any of our dietary supplement products because you have simply changed your mind. Please ensure that any Product you select is right for you, based on the advice received from your healthcare provider or general practitioner and choose carefully.

Other returns

Where required (under Australian Consumer Law and USA comparable legislation), FixBIOME will accept product returns and provide you with an exchange, repair or refund (as applicable) where:

- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.

FixBIOME may elect to return the product to the manufacturer to determine the nature of the problem.

FixBIOME Vitamins reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product. This extends to all our customers.

About The Product

I don’t like swallowing capsules, can I cut the product open and take it?

There is no reason you cannot open the capsules and take them but exercise care in doing so.

We highly advise mixing them into a drink or smoothie with some health fats or taking them with a shot of water at the very least.

Do not directly just take the oil into your mouth as it may sting.

These are powerful active ingredients, and you should exercise caution when opening the capsule not to get them in your eyes.

Do not place directly on your tongue or touch your eyes after handling.

P.S. They don’t taste great so try to mix them with something yummy!

Are your products gluten free?

Yes, all our products are gluten free.

Are your products GMO free?

Yes, all our gut supplements are GMO free.

Where are your products made?

Our products are made in our TGA approved Lab in Australia.

Who creates your formulations?

Our formulations are created based on the medical research by our team of researchers, doctors and formulation experts.

What research was done to support these formulations?

Here at FixBIOME we spend a significant amount of our time on product formulation and reviewing all the medical literature when it comes to ingredients.

You can read some of the studies we have reviewed here: Research

We have done our best to sort it into subcategories to make it easier to navigate.

Can I take these products when pregnant?

These products like most gut supplements have not been tested for safety during pregnancy.

And, as always, we recommend reaching out to your physician, midwife, or other qualified healthcare practitioner before using any new product.

The safety and wellbeing of your baby is of the upmost importance to us so we would advise you NOT to take these without advice until post birth and congratulations from the team at FixBIOME <3

Can I return my products if I get pregnant and can no longer take them?

Unfortunately due to the health regulations in our industry we cannot accept the return of any of our supplement products due to change of mind or circumstance.

We ask that everyone choose carefully and ensure that any product you select is right for you at this time in your life, based on the advice received from your healthcare provider or general practitioner.

It is in violation of health regulations to resell this product even if returned unopened and thus this is now stock we must legally dispose of and cannot resell.

Does Fix No1 have a scent?

Yes,Fix No1 does have a scent.

We use very high quality oils and these do have a a scent even when encapsulated.

Maintenance

Maintaining results after mild problems

For those with mild gut issues (experience issues under 3 months), Gut Fix should be taken daily in the AM and PM.

If lifestyle factors, stress, illness or other event causes a re-flare, repeat the course.

Do not underestimate the mind-to-gut connection. It is important to manage stress. Stress affects the Migrating Motor Complex (MMC), which is essential in maintaining the gut's health and keeping things in their newfound balance.

Maintaining after moderate gut problems

Often gut issues occur because of underlying issues that need daily support.

These usually stem from the MMC or issues with tight junction function.

The MMC is the sweeping motion that goes through your intestines every 90 minutes, keeps bacteria levels in check and helps move things through your gut, helping to keep you regular. FixNo1 and FixNo2 help support this mechanism.

The tight junctions are the 'draw bridge' barrier between your gut and the rest of the body that keeps the right things in and lets the right things out into the bloodstream (like nutrients). Gut Fix helps support this mechanism.

When this doesn't function as it should and requires on-going support, which can happen due to a variety of issues (including injury/insult to the gut caused by food poisoning or illness in the past, immune conditions, history of eating disorders, medications, thyroid issues, certain medical conditions, surgery on the abdominal area) then daily support may be required.

FixNo1 and FixNo2 can be taken daily or as symptoms re-trigger to help support the MMC and keep things in check.If a life/health event causes a re-trigger to repeat the course.Gut Fix should be taken continuously daily AM and PM.

Maintaining after severe gut problems

As with moderate, gut issues often occur because of underlying issues that need daily support.

Often gut issues occur because of underlying issues that need daily support.

These usually stem from the MMC (migrating motor complex) or issues with tight junction function.

The MMC is the sweeping motion that goes through your intestines every 90 minutes, keeps bacteria levels in check, helps move things through your gut and helps to keep you regular.

FixNo1 and FixNo2 work to support this mechanism.The tight junctions are the 'draw bridge' barrier between your gut and the rest of the body that keeps the right this in and lets the right things out into the bloodstream (like nutrients). Gut Fix helps support this mechanism.

When this doesn't function as it should and requires on-going support, which can happen due to a variety of issues (including injury/insult to the gut caused by food poisoning or illness in the past, immune conditions, history of eating disorders, medications, thyroid issues, certain medical conditions, surgery on the abdominal area) then daily support may be required.

FixNo1 and FixNo2 and Gut Fix can be taken continuously daily, AM and PM if symptoms return without it, or you can do another course in the event of a re-trigger.

What happens if I relapse and my symptoms return?

Unfortunately, sometimes in life, things will happen that trigger a relapse.

Reasons can range from illness, antibiotic use, incorrect use of probiotics, infection, surgery, severe or stressful situations affecting the guts' function, food poisoning, etc.

Reasons can also include failure to continue to support a damaged MMC with a lowered dose of FixNo1 and FixNo2 post-treatment when you required that, which allows things to build up over time.

Please don't underestimate the impact of stress on the gut. Stress directly affects how our gut functions and stress management is an important factor in avoiding relapse. Stress takes blood flow away from the gut and redirects it to other parts of the body, allowing food and bacteria not to move along as well as it should. You can use FixNo1 and FixNo2 to help counteract this, but stress management is still vital in avoiding relapse.

In this case of relapse, restart the course and see our duration guidelines for use recommendations depending on the severity of gut issues that have come back.

Some common reasons for re-triggering symptoms

1. Not supporting your guts MMC when it was required for you

2. Illness or infection

3. Underlying conditions affecting the gut

4. PPI use

5. Certain medications

6. Stress -which directly impacts how the gut function and keeps bacteria levels in check and things regular, allowing for build-up and dysbiosis to occur

7. Inappropriate use of probiotics

8. Antibiotic use

9. Disordered eating patterns

Can I stay on the course long-term?

Yes, you can stay on FixNo1, FixNo2 and Gut Fix at the recommended or a lower dose if it benefits you/is required.

Some customers choose to stay on the full dose long-term. Every gut is different, and you should always talk to your healthcare provider about what is right for you.

About FixBIOME

What makes FixBIOME different?

FixBIOME formulates all our products on the most up to date medical literature. We employ a team of doctors, and formulation experts with decades of experience to bring the best products to market.

Every ingredient in our supply chain is carefully checked to ensure it meets our strict quality standards before progressing to ingredient processing. We understand that when dealing with components of nature it MATTERS how we source, at what stage of the life cycle and what parts of the natural inclusion have been used. How ingredients are processed is also incredibly important to how they impact the gut so we apply a science based approach to this after our approval process.

Are your products high quality?

Our team of health experts source each ingredient in our products with great care. Every ingredient must be traditionally used for its stated purpose or have scientific evidence to support its health claims.

Every ingredient in our supply chain is carefully checked to ensure it meets our strict quality standards before progressing to ingredient processing. We understand that when dealing with components of nature it MATTERS how we source, at what stage of the life cycle and what parts of the natural inclusion have been used. How ingredients are processed is also incredibly important to how they impact the gut so we apply a science based approach to this after our approval process.

What is particle optimisation?

Many antimicrobials are only as effective as the way and form they are processed in. We have dedicated great resources, research, and expertise in formulation optimisation.

Who are the team behind FixBIOME?

Our core team consists of not only medical experts, but people who suffered with years of gut issues. We stand behind our products with passion after spending years trying to find solutions. We care about your gut health. We understand all the medical and psychological consequence of poor gut health and are frequently evaluating the growing body of medical literature.

Who is the founder of FixBIOME?

FixBIOME was founded by Jasmine Chilcott after years of struggling with gut issues and reoccurring SIBO with no resolve from traditional western medicine.

Later, Co-Founder Dr James Freeman was brought on with years of experience in medicine. Dr Freeman has been published in some of the world’s leading Gastroenterology journals.

Is FixBIOME a majority female owned company?

Yes, FixBIOME is a majority female owned and operated company.

Are your products made in America?

Yes, our products are made in America in our FDA approved lab.

Where is FixBIOME located?

FixBIOME has offices in the USA (Los Angeles) and Australia (Sydney).

How can I contact FixBIOME?

You can contact us with any questions at hi@fixbiome.com

Is FixBIOME an Australian company?

FixBIOME is an Australian company, however we manufacture in the USA in our FDA compliant lab as we required processing and formulation methods that were not available in Australia.

Practitioners

I am a practitioner, can I stock FixBIOME products?

Yes, we are passionate about collaboration. You can find our practitioner contact form to access practitioner rates here: PRACTITIONERS

Our team will then assess your application. We look forward to hearing from you!

Brand Ambassadors & Affiliates

Who can become a brand ambassador?

Anyone who genuinely loves gut health, is passionate about sharing their passion and loves our brand is invited to apply and become a part of our ambassador program and to talk about what they love.

By being a part of our shop front ambassador program, you will get your own storefront you can direct people to write product reviews, share posts about your gut health journey and earn a commission on every sale you make.

You can contact us as hi@fixbiome.com with the title ambassador and we will review your application and get back to you as soon as we can to get you set up.

Colaborations

You can contact us at hi@fixbiome.com for influencer inquiries and we look forward to hearing from you.

Affiliates

If you are an affiliate marketer with your own platform, we offer some of the most generous commissions in the space increasing with milestones because we believe in the power of collaboration. You can apply here: Affiliate Area